Terms and conditions

These terms govern every order placed through kspot.world. By ordering you accept them, so please read them before you buy.

1. Who we are

K-SPOT is operated by Giovanni Coggi, registered in Spain, with business address at Calle La Palma 27/68, 35660 Corralejo, Las Palmas, Spain, and tax identification number (NIF/NIE) X4748413V.

You can contact us at:

Email: hello@kspot.world

Our products are sold through our Shopify store and printed on demand by Printful, which also handles production, packing and shipping on our behalf.

Your purchase contract is with K-SPOT, not with Printful or Shopify.

2. Orders and prices

By completing checkout and selecting the button that confirms your obligation to pay, you submit an order to purchase the selected products.

After receiving your order, we will send you an acknowledgement by email. A purchase contract is formed when we accept your order and send you an order confirmation.

If we cannot fulfil your order—for example, because a product is unavailable, payment cannot be authorised or there is an obvious pricing error—we will contact you and refund any amount already paid.

Prices are shown in euro and include any taxes applicable to the order. Depending on the destination and the place from which the order is fulfilled, VAT, IGIC or other applicable taxes may be calculated at checkout.

Shipping costs and any applicable additional charges are shown before you complete your purchase.

Payments are securely processed through the payment providers available through Shopify. We do not directly receive or store your complete payment-card details.

We may change our prices at any time, but price changes will not affect orders that have already been accepted.

3. Made to order

Every K-SPOT product is printed after you place your order. Products are made using stock blank garments and are then packed and shipped.

This production model helps us reduce unsold stock and waste, but it means that production must take place before your parcel can be dispatched.

Printing is a physical process. Minor variations in colour, positioning or print appearance may occur between products and are not necessarily defects.

This does not affect your rights when a product is faulty, materially different from its description or does not meet applicable quality standards.

4. Delivery

Orders are normally produced within 2–5 business days.

Once production is complete, shipping time depends on the destination, shipping method, carrier and fulfilment location. The estimated delivery window applicable to your order is shown at checkout and, where available, in your order confirmation.

Production and delivery times are estimates rather than guarantees. They may be extended during peak periods, because of carrier disruptions or where customs processing is required.

Where a delivery crosses a customs or tax border, import duties, local taxes or customs charges may apply. If these charges are not collected at checkout, you are responsible for paying them to the relevant authority or carrier. We will inform you before purchase whenever we know that additional charges may apply.

Please make sure that the delivery address submitted with your order is complete and correct. Contact us as soon as possible at hello@kspot.world if you notice an error.

We cannot guarantee that an address can be changed after production has started.

The risk of loss or damage passes to you when you, or a person designated by you other than the carrier, takes physical possession of the parcel.

5. Your right to cancel

If you are a consumer in the European Union or European Economic Area, you generally have the right to cancel your online purchase without giving a reason within 14 days from the day on which you, or a person designated by you other than the carrier, receives the order.

If an order is delivered in separate parcels, the cancellation period begins when the final parcel or item is received.

Our standard products carry pre-existing designs and are not made to your individual specifications. The exception to the right of cancellation for personalised goods therefore does not normally apply merely because a product is printed after you order it.

To exercise your right to cancel, email hello@kspot.world before the 14-day cancellation period expires. Your message must clearly state that you wish to cancel the purchase.

You may use the model cancellation form at the end of these terms, but its use is not compulsory.

You must send the products back within 14 days of informing us of your decision to cancel. Contact us before returning anything so that we can provide the appropriate return instructions and address.

Products must not be returned without following those instructions.

You are responsible for the direct cost of returning products when you cancel because you have changed your mind.

We cover reasonable return costs where a product is faulty, damaged or incorrect.

You may inspect and try on a product as you would in a shop. You are responsible only for any reduction in its value caused by handling beyond what is necessary to establish its nature, characteristics and fit.

We will reimburse the payments received from you for the cancelled products, including the cost of our least expensive standard delivery option, within 14 days of receiving your cancellation notice.

We may withhold reimbursement until we receive the returned products or you provide evidence that they have been sent back, whichever happens first.

Reimbursement will be made using the payment method used for the original purchase unless we expressly agree otherwise. You will not be charged a fee for the reimbursement.

Additional delivery costs resulting from your choice of a delivery method more expensive than our least expensive standard option are not refundable.

6. Faulty, damaged or incorrect products

If a product arrives damaged, misprinted, defective or different from what you ordered, contact us as soon as possible at hello@kspot.world.

Where practicable, please contact us within 30 days of delivery and include:

• your order number;
• a description of the problem; and
• clear photographs showing the product and the issue.

Depending on the circumstances and your applicable legal rights, we will arrange an appropriate replacement, repair, price reduction or refund at no cost to you.

We will also cover any reasonable return costs where a return is required.

The 30-day reporting period helps us process claims with our fulfilment provider promptly. It does not limit the statutory legal guarantee or any other rights available to you under applicable consumer law.

Nothing in these terms excludes or restricts your mandatory rights as a consumer.

7. Returns

Do not send products directly to Printful or to an address shown on the original parcel without contacting us first.

The appropriate return procedure and address may depend on the fulfilment location and the reason for the return.

Contact us at hello@kspot.world before sending a product back, and we will provide return instructions.

You remain responsible for returned products until they reach the specified return address. We recommend using an appropriately tracked shipping service and retaining proof of postage.

This responsibility does not apply where the return is being handled through a carrier selected directly by us.

8. Intellectual property

The K-SPOT name, product designs, graphics, photographs, text and other content appearing on our products or website belong to us, to the relevant artists or to our licensors and are protected by applicable intellectual-property laws.

Purchasing a product gives you ownership of the physical product but does not transfer ownership of the artwork or other intellectual property appearing on it.

You may give away or resell a genuine K-SPOT product that you have lawfully purchased.

However, you may not copy, reproduce, modify, distribute or commercially exploit our designs, or use them to manufacture or sell other products, without the relevant rights holder’s prior written permission.

9. Liability

We are responsible for loss or damage that is a foreseeable result of our breach of these terms or our failure to use reasonable care and skill.

We are not responsible for loss or damage that was not reasonably foreseeable when the purchase contract was formed.

Our products are supplied for personal use. We are not liable for business losses, including loss of profit, revenue, business, opportunity or anticipated savings.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

Nothing in this section affects your mandatory rights as a consumer.

10. Personal data

We process personal data relating to orders, payments, delivery and customer service in accordance with our Privacy Policy.

Shopify, Printful, payment providers and delivery companies may process the personal data necessary to fulfil your order and provide their respective services.

Please consult the Privacy Policy published on kspot.world for further information about how your personal data is used and your rights.

11. Changes to these terms

We may update these terms from time to time, including to reflect changes to our products, business practices or applicable law.

The version that applies to your order is the version published on kspot.world when you place the order.

Changes made after your order has been accepted will not retrospectively alter that purchase contract.

12. Governing law and disputes

These terms and any purchase made through kspot.world are governed by Spanish law.

If you are a consumer resident in another country, you also retain the protection provided by the mandatory consumer laws of your country of residence.

We encourage you to contact us first at hello@kspot.world so that we can try to resolve any complaint directly.

Any dispute will be submitted to the courts having jurisdiction under applicable mandatory law. Nothing in these terms limits a consumer’s right to bring proceedings before the courts competent under applicable consumer-protection rules.

13. Model cancellation form

Complete and send this form only if you wish to cancel your purchase. You may also send us any other clear statement communicating your decision to cancel.

To:

K-SPOT
Calle La Palma 27/68
35660 Corralejo, Las Palmas
Spain
Email: hello@kspot.world

I hereby give notice that I cancel my contract for the purchase of the following product or products:

Product(s):

Order number:

Ordered on:

Received on:

Customer’s name:

Customer’s address:

Customer’s signature, only if this form is submitted on paper:

Date: